Terms & Conditions

Precious Metal Bars (Pty) Ltd, hereafter referred to as “PMB” aim to conduct business in a transparent, honest and trustworthy manner. The following terms of business has been formulated in an effort to explain our procedures and in so doing avoid any miss understandings and or disappointments. Please let us ensure that common logic always prevails.

Should you experience a problem with our service please contact us at info@preciousmetalbars.co.za in order to have the issue resolved. We will always strive to find a fair and mutually agreeable solution to any problem that may arise.

Our service to you is to provide you with bullion products for investment purposes. We do not supply investment advice in any way, shape or form.

Market Data. We refer to the Live Gold, Silver and Platinum Spot Price quoted in American Dollars ($) per Troy Ounce and the Current South African Rand (ZAR) exchange rate to the American Dollar ($) as Market Data.

Market Data Link. We have established and incorporated a live Market Data feed or link into our website. It forms the basis of all cost calculations on the website as well as for creating online quotes from where auto response Order Invoices originate.

Invalid Market Data. Should this Market Data link fail, or its data be incorrectly supplied to us, a situation with invalid marked data will be created on our website. It stands to reason that during such a period with invalid market data all cost calculations on our website as well online quotes and auto response Online Order generated will be adversely affected and thus be totally incorrect.

Disclaimer. We do not accept responsibility for any incorrect calculations generated due to invalid market data, irrespective of what may have been the cause, and we reserve the right to correct any quote or order invoice that may have been generated during a time of invalid market data. Replacement data that will be used to substitute incorrect invalid market data will be derived from Kitco Precious Metals Dealers and or Investec Bank SA, and will be data for the exact same time period as when the invoice was generated. In the event that we have to correct an order invoice under these circumstances you will be given the option to either proceed with the purchase, using the new data, or to cancel your order at no cost to you and we will refund you in total.

Website Calculation Data. This is the data that is logged into the website administration site to allow for specific product calculations of all the different products that are on offer. These calculations will include product price, availability, as well as the product calculations associated with generating a quote and order invoice.

Invalid Website Calculation Data. This is when incorrect data has mistakenly been logged into the website administration site and results in specific product calculations for a certain or all the different products that are on offer to be incorrect. The affected calculations could include product price or availability

Disclaimer. Although every effort will be made to ensure the correctness of all website calculation data, mistakes can happen and we do not take any responsibility for invalid website calculation data being logged, due to whatever reason, and reserve the right to correct any quote or order invoice that may have been generated with invalid website calculation data. Replacement product data for invalid website calculation data will be derived from American Precious Metals Exchange (APMEX), and will be for the exact same product. In the event that we have to correct an order invoice under these circumstances you will be given the option to either proceed with the purchase, using the new data, or to cancel your order at no cost to you and we will refund you in total.

Placing Speculative Orders or Orders to Reserve Products. Placing orders in an attempt to reserve products or to speculate by waiting for a better price and then replacing the order goes against the spirit in which we aim to conduct business. Should a customer place an order and we then do not receive proof of payment for the order within the prescribed 2-hour time period, we reserve the right to cancel the order as well as any subsequent orders placed by said customer without any notice and for a time period determined by us. Any payment that might have been made on an order cancelled by us will be returned on receipt, less bank charges. Should we decide to cancel an order a cancelation email will be sent to the customer via the email address provided by the customer on the order form as soon as practicable to us, but within 6 hours of the order being placed.

Available Products. Available products may be added or deleted at our discretion and without notice. Our available products as displayed on the website are products that are available at the time and we reserve the right to change the availability of any product without notice. It further does not constitute any obligation from us to always have said products available. All displayed prices are subject to change in line with market data fluctuations. Displayed prices  include VAT at 15%. Displayed prices does not include other costs. Any pictures of products are of similar products and are not pictures of the specific items that are for sale.

Delivery policy. Subject to proof of payment and availability, products will be delivered within 5 working days.

Export Restriction. Products on this website is available in South Africa only

Return & Refund Policy. The provision of goods and services by PMB is subject to availability. In case of non-availability, PMB will refund the customer within 30 days of date of payment less bank charges. Cancellation of orders will attract a 5% admin fee. Card payment reversals or charge backs initiated by the customer, will only be entertained once PMB has had the opportunity to engage with the customer.

Customer Privacy Policy. PMB will take all reasonable precautions to safeguard customer information as per the P.O.P.I act of South Africa. Information can be downloaded from here: http://www.polity.org.za/attachment.php?aa_id=3569. We do not sell customer information.

Payment Options Accepted. Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the (Your Company) bank account, the details of which will be provided on request

Card Acquiring & Security.  Card transactions will be acquired for PMB via Yoco who are the approved payment gateway for all South African Acquiring Banks. Yoco uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.

Merchant Outlet Country And Transaction Currency. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility. PMB takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country Of Domicili. This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature

Variation. PMB may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information. This company is run by Precious Metal Bars (Pty) Ltd (Private Company) listed in South Africa trading as Precious Metal Bars (Pty) Ltd with registration number 2000/018259/07 and I D Venter as sole director.

Physical/Postal Address. 13 Trafalgar, 9 Blouvalk Close, Celtisdal, 0157

Email: info@preciousmetalbars.co.za

Contact: 061 544 1256

IP: 156.38.230.175