Terms & Conditions
We aim to conduct business in a transparent, honest and trustworthy manner. The following terms of business has been formulated in an effort to explain our procedures and in so doing avoid any miss understandings and or disappointments. Please let us ensure that common logic always prevails.
Should you experience a problem with our service please contact us at email@example.com in order to have the issue resolved. We will always strive to find a fair and mutually agreeable solution to any problem that may arise.
Our service to you is to provide you with bullion products for investment purposes. We do not supply investment advice in any way, shape or form.
Gold, Silver & Platinum Spot Price. This is the cost in American Dollars ($) of one (1) Troy ounce of silver.
Troy Ounce. One Troy ounce is equal to 31.1 grams.
Live Gold, Silver or Platinum Spot Price. This is the current actual Gold, Silver or Platinum Spot Price as it is established on international markets.
Current Rand to Dollar Exchange Rate. This is the actual real time exchange rate of the South African Rand (ZAR) to the American Dollar ($) as determined by International Forex Markets.
Market Data. We refer to the Live Silver Spot Price quoted in American Dollars ($) per Troy Ounce and the Current South African Rand (ZAR) exchange rate to the American Dollar ($) as Market Data.
Market Data Link. We have established and incorporated a live Market Data feed or link into our website. It forms the basis of all cost calculations on the website as well as for creating online quotes from where auto response Order Invoices originate.
Invalid Market Data. Should this Market Data link fail, or its data be incorrectly supplied to us, a situation with invalid marked data will be created on our website. It stands to reason that during such a period with invalid market data all cost calculations on our website as well online quotes and auto response Online Order generated will be adversely affected and thus be totally incorrect.
Disclaimer. We do not accept responsibility for any incorrect calculations generated due to invalid market data, irrespective of what may have been the cause, and we reserve the right to correct any quote or order invoice that may have been generated during a time of invalid market data. Replacement data that will be used to substitute incorrect invalid market data will be derived from Kitco Precious Metals Dealers and or Investec Bank SA, and will be data for the exact same time period as when the invoice was generated. In the event that we have to correct an order invoice under these circumstances you will be given the option to either proceed with the purchase, using the new data, or to cancel your order at no cost to you and we will refund you in total.
Website Calculation Data. This is the data that is logged into the website administration site to allow for specific product calculations of all the different products that are on offer. These calculations will include product price, availability, as well as the product calculations associated with generating a quote and order invoice.
Invalid Website Calculation Data. This is when incorrect data has mistakenly been logged into the website administration site and results in specific product calculations for a certain or all the different products that are on offer to be incorrect. The affected calculations could include product price or availability
Disclaimer. Although every effort will be made to ensure the correctness of all website calculation data, mistakes can happen and we do not take any responsibility for invalid website calculation data being logged, due to whatever reason, and reserve the right to correct any quote or order invoice that may have been generated with invalid website calculation data. Replacement product data for invalid website calculation data will be derived from American Precious Metals Exchange (APMEX), and will be for the exact same product. In the event that we have to correct an order invoice under these circumstances you will be given the option to either proceed with the purchase, using the new data, or to cancel your order at no cost to you and we will refund you in total.
Placing Speculative Orders or Orders to Reserve Products. Placing orders in an attempt to reserve products or to speculate by waiting for a better price and then replacing the order goes against the spirit in which we aim to conduct business. Should a customer place an order and we then do not receive proof of payment for the order within the prescribed 6-hour time period, we reserve the right to cancel the order as well as any subsequent orders placed by said customer without any notice and for a time period determined by us. Any payment that might have been made on an order cancelled by us will be returned on receipt, less bank charges. Should we decide to cancel an order a cancelation email will be sent to the customer via the email address provided by the customer on the order form as soon as practicable to us, but within 6 hours of the order being placed.
Available Products. Available products may be added or deleted at our discretion and without notice. Our available products as displayed on the website are products that are available at the time and we reserve the right to change the availability of any product without notice. It further does not constitute any obligation from us to always have said products available. All displayed prices are subject to change in line with market data fluctuations. Displayed prices do not include VAT at 14%. Displayed prices does not include delivery costs. Any pictures of products are of similar products and are not pictures of the specific items that are for sale.
Product Grading. Is the process whereby products are classed as either Uncirculated or Circulated depending on the condition it is in. This classification will influence the value of the product.
Uncirculated. Is defined as new products that has never been circulated and it is in the condition it was in when received from the mint with absolutely no wear on it at all. Some bag marks sustained during manufacture are acceptable. Being in original packaging will indicate that the products are in uncirculated condition.
Circulated. Is defined as products that has been circulated and it will have some additional marks other than only the bag marks sustained during manufacture and also show signs of normal wear and tear. Not in original packaging anymore.
Bag Marks. Marks a product sustained during the mass minting process through falling onto other coins in the minting bag as it comes off the minting press and through being handled in bulk before being packed.